Privacy Policy

Personal Data Protection Policy

The company with the name “LAMPADAS GEORGIOS OF CHRISTOS, RETAIL SALE OF GAMES OF ALL KINDS BY MAIL ORDER OR VIA THE INTERNET, 29 Dirfis, Vrilissia, Attica, 15235, VAT: 124693983 – GEMI Number: 119448203000” (hereinafter referred to as the “Company”), has created and operates this Website (hereinafter referred to as “modeltruckland.com”).

Our company complies with the European Data Protection Regulation to protect your privacy and personal data concerning you while you are browsing our website.

“Personal Data” is any information that can be used to identify a natural person. We collect such information when you use, or interact with, our website.

We have therefore established this Data Protection Policy in order to inform you who visit or purchase from modeltruckland.com (hereinafter referred to as e shop) regarding the type of data concerning you that are processed by us, the purpose of their collection and processing in general, the way we process them and any recipients. We further inform you of your rights and choices and how you can contact us on any matter relating to your personal data.

More specifically, this Policy includes:

Information about the Data Controller of your personal data.
The type of data we collect about you.
The purpose of collection and processing of your personal data and the legitimate basis for the processing.
The security measures we take to protect your personal data.
The retention period of your personal data.
Information about your rights and how to exercise them.

Who is the Data Controller:

[LAMPADAS GEORGIOS OF CHRISTOS, RETAIL SALE OF GAMES OF ALL KINDS BY MAIL ORDER OR VIA THE INTERNET, 29 Dirfis, Vrilissia Attica, 15235, mail ]

What information – Personal data we collect:

When you browse our e-shop we process (collect, store and possibly transmit) some of your personal data depending on the extent to which you “engage” with our website. Specifically:

If you are simply a visitor to our online store website and our official social media accounts and use:

1/ the contact form of our online store, in order to serve any requests or clarifying questions regarding our products and the general operation of the e-shop, we will ask for your registration of your name and email address (e-mail). Also, when you communicate with us on our company’s social media (Facebook, Instagram, etc.), you provide us with your personal identification and contact data, which we process on a case-by-case basis solely for the purpose of serving your request.

2/ the subscription form for promotional communication (newsletter) and news about our activity you will be asked to submit your personal information (e.g. full name, email address, contact phone number, etc.) in order to take advantage of some of our benefits.

3/ the option to create a personal account through our website, it is necessary to enter the your full name, your e-mail address, a contact telephone number, your username and your password.

If you are a customer or prospective customer:

If you decide to become one of our customers, a prerequisite for the start of the transaction between us is the disclosure of your personal data. When placing your online order, you grant us required for the purposes of the Convention the your full name, the address to which the products sold will be sent, your landline telephone number (or any other telephone number you wish, which will be used for your convenience), your e-mail address.

The Company collects the above data when you use our online store (e-shop) to make your purchases and conclude a contract between us for the sale of products/goods. The Company implements appropriate technical and organizational measures to ensure an appropriate level of security of your data against the risks of accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access and any other form of unlawful processing.

Special arrangements & highlights:

-In particular, as regards payment security : our online store accepts Mastercard, American Express, Diners, Visa, Visa & Maestro, of any bank via Security Certificate & SSL Technology (Security Certificate & SSL Technology), the confirmation of which is carried out through the 3D Secure Network system of VISA and MASTERCARD.

All payments made using the card are processed through the Viva e-payment platform and uses TLS 1.1 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches the intended recipient, who will be able to decode it using the appropriate key.

Our online store does not collect or store your credit/debit card details in any way, which is why you need to re-enter them every time you use your credit card for transactions through it.

-Service of promotional mail and commercial purposes:

The Company provides you with the opportunity, if you wish, to receive promotional and / or informative messages to your e-mail address. In this case, after being informed about the purpose of the processing and before collecting your data, your explicit consent will be requested.

This can happen either by subscribing to the Company’s newsletter, which is available on our website or in case you become our client, the company informs you that it wishes to process the data of its customers provided to us in the context of a purchase or other transaction with us for the purpose of direct commercial communication for related products or purposes. In particular, we will process your email and mobile phone for sending email, SMS, viber or other multimedia, regarding our promotions, provided that you do not object to the sending of such commercial communications. In this case, you may request to opt-out by clicking the unsubscribe button in the email or via the website or in any case by contacting us.

Information concerning minors:

Our website and services are not intended for use by minors under the age of 16. We do not collect Personal Data from minors under the age of 15 without the consent of a parent or guardian. In any case, we delete any Personal Data of a minor under the age of 13. If you are a parent or guardian of a child under the age of 13 and you are concerned that your child may have provided us with Personal Data, please contact us by e-mail at .

Why do we use your Personal Data?

We use your data in order to:

To communicate with you on matters relating to the sale of our products to you.
To receive your orders, process them, and ship the products to you.
For the management, handling and processing of your payments including the security of our financial transaction and the issuing of invoices.
To handle any complaints you may have.
For your convenience as a Member by opening an Account with us.
To create, keep and maintain a database of our clientele and analyse it.
To send you commercial communication via Newsletter, SMS, or other multimedia (VIBER) regarding news of our Company, products, offers and promotions.
To understand and analyse the results of our advertising and promotions.
For the processing of your requests such as your withdrawal, your withdrawal, etc.,
To satisfy your rights regarding your personal data.
For the security of transactions.
For business analysis and improvements, such as to market and optimize our products, to optimize your experience and your service from us within our Online Store, and to customize your experience in our Online Store.
For market research, statistical analysis, to develop marketing strategies and manage marketing campaigns and to inform you or our partners about potential opportunities to participate in its marketing or product promotion initiatives.
To detect, prevent and respond to fraud or other illegal activities.
To protect the rights, assets of our own or third parties.

For those purposes for which we are not obliged under the law or the contract between us (transaction of your order), your explicit consent (opt-in) will be requested with the possibility of withdrawing it at any time you wish with your explicit statement.

In order to achieve all of the above purposes, we will collect and generally process only those data that are compatible with the purpose of processing (strictly necessary data), as detailed above.

To whom do we transfer your personal data?

The personal data we collect may be transferred to third parties. In particular:

To any competent supervisory, public or judicial authority, if this is required by the applicable legal framework or by a court decision or a public prosecutor’s order.
To other our third party external partners who carry out processing on our behalf and are committed to the same level of protection of your data as we are, such as law firms, financial advisors-accountants, providers of IT products and/or services and/or support for all kinds of IT and electronic systems and networks, courier companies, etc.

We do not disclose your personal data to third parties outside the European Union in countries where there is no appropriate data protection regime. However, should such a data transfer need to take place, we will take every possible measure to ensure that your data is treated securely, for example by using Standard Contractual Clauses (SCCs) established by the Commission.

SPECIAL NOTE:

We ask you not to disclose to us via e-mail or social networks your banking data, as well as your sensitive personal data. The processing of this category of personal data does not in any way serve the purposes of the processing as defined above.

In addition to all the personal data mentioned in detail above, you will not be asked for information of any other category of data.

Legal bases for processing your personal data:

We rely on four (4) legal bases when we process your personal data, which are the following:

Contract performance: when the processing of your personal data is necessary for the fulfilment of our obligations arising from the contract (it concerns the registration and execution of your order).

Legal obligation: where we are required to process your personal data in order to comply with a legal obligation, such as to keep records for tax purposes or to provide information to a public body or law enforcement authority.

Legitimate interest: we may process data about you where we have a legitimate interest in carrying out a lawful activity in order to ensure the continuation of that activity, provided that it does not override your interests; or

Your consent: we may occasionally ask you for your specific consent in order to process some of your personal data. We will only process your personal data if you agree to this. You may withdraw your consent at any time, and it will be effective upon your express withdrawal and not retroactively, by contacting us by e-mail: .

Your rights:

Your rights under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) are as follows:

Right of access to your personal data we process (to find out what personal data we process)
Right to correct incomplete or inaccurate data we hold about you.
Right to erasure of your personal data.
Right to restrict the processing of data.
Right of portability of the data to you or to third parties. You may receive, in a structured, commonly used and machine-readable format, personal data concerning you, and transmit it, under the legal conditions, to another controller as long as this does not adversely affect the rights and freedoms of others (only for automated processing of information which you have provided to us with your consent or for the performance of the contract between us).
Right to object to the processing of your personal data at any time. We may refuse to meet this right if we demonstrate compelling legitimate grounds for processing that override your interests, rights and freedoms or for the establishment, exercise or maintenance of legal claims.
Right to lodge a complaint with the Personal Data Protection Authority (www.dpa.gr) if you consider that your rights are infringed in any way (right to lodge a complaint with the Authority). Postal address: 1-3 Kifissia Avenue, P.C. 115 23, Athens, Greece, telephone +30 210 6475600, e-mail: .

For any further information, as well as for the exercise of the above rights, please write to Dirfis 29, Vrilissia, Greece, 15235, or at the following e-mail address: . As a rule, your request will be granted, within a month from its receipt. The information, any communication and all actions taken pursuant to Articles 15 to 22 and 34 GDPR shall be provided free of charge.

Retention period and security of your Personal Data:

We retain your personal data only for the period of time required for the purposes of data processing, i.e. for the duration of the contract between us, your consent, our legal obligations (such as retention for tax purposes) and our legitimate interest on a case-by-case basis.

The processing of personal data shall be carried out in a manner that ensures its confidentiality. We apply appropriate technical and organisational measures to ensure an appropriate level of security of your data against the risks of accidental or unlawful destruction, accidental loss, alteration, unauthorised disclosure or access and any other form of unlawful processing.

The data you provide to us is protected by appropriate information security techniques to ensure both its secure transfer over the internet and its secure storage in Information Systems. For your safe navigation in our online store (e-shop) as well as for the security of your transactions with it, the Company takes all appropriate measures by adopting modern high quality security standards in accordance with market trends, such as, for example, the high levels of encryption technology SSL (Secure Socket Layer) that are put into operation during the input of personal data offering 256-bit encrypted communication.

We require all third parties that may receive your personal data to have appropriate technical and operational security measures in place to protect your personal data, in accordance with Greek and EU data protection legislation.

Links:

Our website contains links to other websites. This privacy statement does not apply to the user’s access to other websites. Please refer to the privacy policies of these websites for more information on how they handle your data.

The Controller is not responsible for the content and services of other third parties to which it refers through their links, hyperlinks or banners (including, without limitation, social networking sites such as Facebook, Twitter, Instagram, YouTube, Pinterest, Google+). The Data Controller does not guarantee and cannot control the availability, content and privacy policy of the linked website. Therefore, for any problem encountered when visiting/using them, you should contact the respective websites that are solely responsible for the provision of their services. Access using the links provided to the website in question is the sole responsibility of the user.

Abandoned Cart Emails:

We may use abandoned cart email as a marketing technique to encourage visitors to complete their purchase. When you visit our site and add items to your cart, we may collect your email address and other personal information you provide to us. If you abandon your cart before completing your purchase, we may use the email address you entered to send you a reminder email to encourage you to return to our site and complete your purchase.

By providing us with your email address and other personal information, you consent to receive abandoned cart emails from us. We will only use your email address for this purpose and will not share your personal information with third parties. If you do not wish to receive abandoned cart emails from us, you can opt out at any time simply by contacting us.

Please note that abandoned cart email notifications are part of our marketing efforts to encourage you to complete your purchase and we do not guarantee that you will receive an abandoned cart email or that it will be successfully delivered to your inbox. We are not responsible for any lost, delayed or incorrect emails, or other issues that may prevent you from receiving email notifications for our shopping cart.

By continuing to use our site and providing us with your personal information, you acknowledge and agree to our use of the abandoned shopping cart emails as described in this policy. If you have any questions or concerns about our email collection and notification practices in the abandoned cart, please contact us by email.

Update this policy:

The last update of this policy took place on 04/06/2024.

Please note that this policy may change from time to time. If we decide to change our policy, we will inform you through notices that will appear on this website.
If we decide to materially change the way we process your personal data, you will be informed in advance, or where required, your consent will be requested before the new policy is implemented.

Contact:

If you have any questions or comments regarding this policy and our practices, please do not hesitate to contact us at: .